Savat Privacy Policy
This policy explains what information Savat collects, how it is used, and the choices available to customers, sellers, cashiers, and couriers using the Savat, Savat Seller, Savat POS, and Savat Go apps and Savat websites.
Information we collect
- Account and contact details you provide.
- Orders, delivery addresses, payments and support communications.
- Merchant, branch, staff, device, catalog, inventory, shift, sale, refund and receipt records needed to operate Savat Seller and Savat POS.
- Payment method, amount and provider reference needed for merchant reconciliation. Savat POS does not request or store raw payment-card numbers.
- Camera access in Savat POS is used to scan product barcodes. Camera frames are processed for scanning and are not stored as photos by Savat POS.
- For couriers, precise location while the courier is online or has an active delivery, including in the background as described below.
- Device, security, diagnostics and optional analytics information.
Courier precise and background location
Savat Go asks for foreground and background location permission only after showing an in-app disclosure. If the courier grants permission, the app collects precise GPS location while the courier is marked online or is completing an active delivery. Collection may continue when the app is minimized or the screen is locked so Savat can assign suitable deliveries, show delivery progress, support navigation, calculate arrival status, and protect couriers, customers, and orders.
Location may be provided to the customer and seller associated with the active order and to mapping, hosting, dispatch, and support providers that process it for Savat. It is not sold or used for advertising. Active-delivery tracking stops when the delivery is completed or cancelled. If the courier remains online for another offer, dispatch location continues until the courier goes offline. The courier can also stop collection by signing out, disabling location permission in device settings, or uninstalling Savat Go.
How we use information
- To provide, secure and improve Savat services.
- To process orders, payments, delivery and customer support.
- To synchronize merchant catalogs, branch inventory, cashier shifts, restaurant orders, receipts, returns and operational reports.
- To prevent fraud, resolve disputes and comply with legal duties.
Sharing
Savat does not sell personal data. Information may be shared with the market, merchant, courier, payment and infrastructure providers needed to fulfil a request, or with authorities when legally required. POS staff access is limited to the merchant branches and roles assigned to them.
Retention and security
Information is retained only for the service, security, accounting, dispute and legal periods that apply. Savat uses technical and organisational safeguards appropriate to the information processed.
Live courier location is retained only as long as needed to operate and secure the delivery and to resolve support, safety, fraud, or legal issues. It is then deleted or de-identified under Savat's retention schedule unless a longer period is legally required.
Your choices
Where applicable, you may request access, correction or deletion of your information and control optional analytics in the app. Merchant account and staff-access requests can be managed through Savat Seller or Savat support. Location permission can be changed at any time in the device settings; denying background location may prevent online dispatch and active-delivery features from working correctly.
Contact
Contact hello@savat.app. Never send a password, one-time code or full payment-card details by email.